BCG - Boston Consulting Group
Expert Consultant (Customer Insight)
Location:
Geography:
Capabilities:
Industries:
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.
What You'll Do
Practice Area Profile
BCG’s Center for Customer Insight (CCI) delivers innovative, best-in-class insights to drive economic impact and build sustainable business value and advantage for our clients. At the core of BCG's Center for Customer Insight is a global team of expert consultants and knowledge team members that specialize in projects requiring design, execution, interpretation, utilization, and application of consumer and customer insight research to advance our clients’ goals.
CCI experts are energized by the “detective work” of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients’ success, and Consumer & Customer Insight is an integral part of our work as strategy advisors.
By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact.
Expert Career Track
The Expert Consulting Track (ECT) is vital to BCG’s ability to successfully meet our clients’ demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the ‘best of BCG’ to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting.
The primary focus of the role will be to work on client engagements in Australia and New Zealand. Due to the structure of our CCI Practice, the role will have the opportunity to work on client engagements from Europe and North America remotely, and from time to time, with travel requirements.
Key responsibilities/skills include:
- Own a module of work (end to end) which includes survey and sample design, commissioning a panel provider to execute the interviews and then conducting the analysis and outputs
Help to drive business impact with our clients by using a wide range of quantitative and qualitative research techniques - Collaborate with team members to transform research and analysis into thoughtful insights that deliver maximum impact for your clients
- Advise BCG’s project teams on how to best select and manage external research vendors and help the broader CCI Operations team (India) continuously validate/improve external relationships
- Adept at building trust and rapport with clients by understanding their business, relating to their experiences, and empathising with their challenges
- Play a role in the growth of Customer Insight through case execution, business development, and intellectual property creation
- Able to create awareness of BCG expertise and capabilities externally through participating in key industry forums, publications, studies, tools, etc.
- Elevate our ability to deliver client impact by creating the next generation of IP and deepening our knowledge
- Engage BCG's internal community on expertise and capabilities, with a strong focus on sharing knowledge and insight
What You'll Bring (Experience & Qualifications)
- 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organisation)
- Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses)
- Ability to perform actual survey data analysis, produce quantitative modeling, and interpret data through a business and economic lens to create commercial recommendations is essential
- Previous experience in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company and/or previous consulting experience in this discipline at a specialised consulting firm
- Minimum of a Bachelor degree with outstanding academic performance from a top tier university
- Strong set of consulting skills with demonstrated willingness to learn
Personal attributes:
- Driven, hard-working, entrepreneurial, and proactive
- Able to provide mentorship and embody BCG’s purpose
Location
Sydney or Melbourne. You must be prepared to travel extensively. Most travel is within New Zealand and Australia however, some client assignments may require travel globally.
Date Posted:
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E-Verify Employer. Click here for more information on E-Verify.