BCG - Boston Consulting Group
Lead Designer
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Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.
BCG Platinion
As a seamlessly integrated part of the BCG network, we provide consulting services focused on the development and implementation of business-critical IT architecture and digital solutions. We create technology platforms and deliver exceptionally customized solutions of the future for our clients, from data strategies to next-generation customer journey solutions and transformational business models. We solve the most daunting challenges that companies face today and envision for tomorrow. Our style is entrepreneurial – nimble and innovative, with multifaceted, cross-functional teams and completely vendor-independent. Our unique selling proposition is technology expertise and delivery excellence.
Platinion was founded in 2000. Since then, we have grown continuously and successfully. Today we have offices in Europe, North and South America, Asia Pacific and Africa.
Practice Area Profile
What You'll Do
Expert Researchers. Both lead & play an active role in design & research. Responsible for crafting research plans, performing fieldwork (like interviewing & contextual inquiries) and synthesizing that research to make recommendations.
Discovery-driven. Adept at finding patterns, deconstructing complexity, and communicating persuasively.
Designers. Create wireframes, storyboards and data visualizations to communicate a desired future state.
Collaborative. Team players who give great feedback. They embrace working in interdisciplinary teams and believe different perspectives & backgrounds drive the most innovative solutions.
Leaders. Lead large, complex projects, manage client relationships, and write & publish thought leadership documents.
- Be an advocate for user needs and experiences throughout the design process.
- Define & lead user engagements. Plan and lead large and complex research efforts, including in-person and remote user research to better understand people and their environments. Methods might include contextual inquiry, fly-on-the-wall observation, interviews, surveys, diary studies, and generative participatory activities.
- Lead analysis and synthesis of research findings. Capture and synthesize information into actionable insights and recommendations. Use tools like concept mapping to document the underlying information architecture of an area of focus.
- Evaluate user experiences. Conduct and lead evaluative research such as usability testing (in-person and remote, moderated and unmoderated) and expert analysis.
- Design concepts, storyboards, wireframes, and prototypes. Create design concepts at varying levels of fidelity, from sketches of situations or user interfaces to wireframes of screens and interactions. Use a variety of prototyping tools (across fidelity levels) to make your ideas tangible and understandable.
- Design and lead workshops with diverse stakeholders, from client teams to community partners, to collaboratively explore domains and challenges, synthesize data, generate concepts, and present work.
- Mentor and lead other members of the team in human-centered design and the field of Human Sciences to develop talent, provide direction, and oversee output and projects.
- Manage members of the team, leading them through the CDC (Career Development) process, giving timely and accurate performance feedback.
- Contribute to the BCG Platinion Design’s consulting business by:
- Assisting with business development through writing proposals, scoping projects, and convincing clients of the value of human-centered design.
- Contributing to our thought leadership through written publications and speaking at events and conferences.
- Lead large complex projects as a project manager.
- Travel around the globe to work with clients and BCG teams. At times, this role involves significant travel to client sites. The amount of travel will depend on client needs and nature of project
What You'll Bring (Experience & Qualifications)
- 8+ years in a Human Sciences role, or relevant professional experience.
- 5+ years experience in a client-facing consulting and leadership role.
- Bachelors Degree required. An advanced degree in Human-Computer Interaction, Interaction Design, Design Planning, or Strategy preferred.
- Fluent speaking, reading, writing in English and Mandarin required. Cantonese or other Asian languages a plus.
- Expert knowledge of research methods and frameworks, user interface standards, tools, and industry guidelines; ability to reference best practices and design patterns, while solving complex problems and novel interface challenges.
- A deep understanding of the principles and best practices of user experience design, with the experience and judgment to question convention when appropriate.
- Ability to make thought processes visual (through sketches or other tools) about complex problems, datasets, or experimentation.
- Proven success working in and promoting a collaborative and iterative development environment.
- Expertise with prototyping and testing, future visioning, and strategy development.
- Previous mentorship/management experience.
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Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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