DBCG - GC - Platinion Strategic Design Manager [P205]

Location:

Beijing, Hong Kong, Shanghai

Geography:

Asia Pacific

Capabilities:

Technology & digital

Industries:

Technology industries

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.

BCG Platinion

As a seamlessly integrated part of the BCG network, we provide consulting services focused on the development and implementation of business-critical IT architecture and digital solutions. We create technology platforms and deliver exceptionally customized solutions of the future for our clients, from data strategies to next-generation customer journey solutions and transformational business models. We solve the most daunting challenges that companies face today and envision for tomorrow. Our style is entrepreneurial – nimble and innovative, with multifaceted, cross-functional teams and completely vendor-independent. Our unique selling proposition is technology expertise and delivery excellence.

Platinion was founded in 2000. Since then, we have grown continuously and successfully. Today we have offices in Europe, North and South America, Asia Pacific and Africa.

Practice Area Profile

BCG Platinion’s presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale.

What You'll Do

As a senior member of this team, your work will directly influence services and products at the highest levels of private, not-for-profit and public sector organisations in the Asia-Pacific region. We value bold ideas and respect divergent thinking in a culture built around collaboration, cooperation and mutual support. We are building a unique team within a growing professional services organisation, a team that will change the way our consultants and clients approach complex problems together. This role will help to write the future of BCG for the next generation. The role gives you the opportunity to make your impact authentic, real and profound with the backing of BCG’s strategic and analytic horsepower.

We are looking for experienced and versatile designers who have developed deep specialisation and leadership capabilities in one of two core disciplines:

Ethnographic research
Service Design

As a leader of a design specialisation, you will be expected to:

Lead a Human Centred Design discipline as a thought leader, evangelist, coach, trainer and mentor within the team and broader company
Create and nurture a dynamic design-led culture that allows team members to thrive
Develop, maintain and refine methodologies, tools, templates and assets for your discipline
Plan and lead design engagements at client sites
Participate in the preparation of bids in collaboration with BCG consultants
Take a hands-on leadership role in multiple agile cross-functional teams of strategic designers, user researchers, UX/UI designers, developers, consultants, architects and clients
Manage outsourced specialist agencies and freelancers
Plan and lead facilitation exercises to support BCG consultants as an expert advisor

As a member of the Human Centred Design team more generally, you will be expected to have a range of responsibilities:

Strategy and research:

Conduct quantitative research investigations that help strategically frame, validate or challenge other forms of research
Plan and conduct ethnographic research and contextual design investigations to understand customer behaviours, pain points, needs and aspirations
Contribute to deep trend analysis and research of interesting exemplars in the marketplace
Identify insights from customer research and market analysis
Bring your research to life through personas, customer journeys, insight-opportunity frameworks, system maps, stories and scenarios
Plan and conduct research engagements to evaluate the team’s design concepts, including usability evaluations, service simulations, role plays, public betas and A/B testing

Collaborative design and development:

Contribute unique ideas within multidisciplinary workshops, meetings and immersion sessions.
Using divergent design thinking techniques for the conceptual development of products, services and/or physical connected form-factors
Converge innovative ideas to a set of digital and tangible products, services and/or physical connected form-factors in partnership with consultants, product managers and engineering
Communicate design ideas using techniques, including product concepts, service models, customer journeys, industrial designs, system maps and/or infographics
Iteratively design, test and refine disruptive products and services

What You'll Bring (Experience & Qualifications)

We recognise that design is still an emerging field and that experienced designers come from a range of backgrounds. Ideally, you would have:

A Bachelor or Master’s degree, preferably in a design-related discipline
A minimum of 8 years experience across a range of Human Centred Design activities such as user research, user experience design, service design, prototyping, visual design, user interface design, interaction design or policy implementation design
Mastery of either ethnographic research techniques or strategic/service design techniques but advanced skills in both
Experience leading teams of designers embedded in multidisciplinary teams
Experience working within both waterfall and Agile/SCRUM methodologies
Experience in analytical evaluation of existing user experience data and identification of areas for improvement
Experience in translating user research and usability test findings into iterative product solutions
Working within multidisciplinary teams of product managers, developers, strategic, visual, and motion designers
Organizational skill, self-motivation and resourcefulness
Highly passionate about design, balanced with a pragmatic approach to dealing with clients
The ability to think big whilst being detail oriented and delivery focused
Outgoing, personable, sociable and easy-going
Open to criticism from your team to benefit project development
Always eager to learn and to share knowledge
The ability to deal with pressure within a fast paced corporate environment
An excellent communicator (verbally and written) with confidence and experience in public speaking
Capable of inspiring colleagues and clients
The ability to travel often and for extended periods

Date Posted:

27-Feb-2019

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E-Verify Employer. Click here for more information on E-Verify.