PAR - Expert Project Leader, MSP / End-2-End Customer Journey (DigitalBCG)

Location:

London, Paris

Geography:

Europe & The Middle East

Capabilities:

Marketing & sales, Pricing, Technology & digital

Industries:

Automotive & Mobility, Consumer products, Insurance, Media & entertainment, Retail, Technology industries, Transportation, travel & tourism

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.

Digital BCG

BCG has a long history of driving growth by embracing innovation and new ways of thinking. Through DigitalBCG, we bring together a diverse mix of consultants and digital specialists to ensure that we are supporting our clients throughout their digital transformation journeys. We work with our clients to fully understand the impact of digital on their business and set priorities that will transform their vision into value. Whether it be developing new technologies to support their core business, making better use of their data, or pursuing entirely new sources of revenue, our aim is to achieve radical improvements in productivity, flexibility, and speed. We are innovating how our clients are using artificial intelligence, robotic process automation, internet of things, personalization, blockchain technologies, and more to gain competitive advantage.

DigitalBCG encompasses a broad set of data, digital, and technology capabilities from BCG consulting teams and practices, along with our business units such as BCG Digital Ventures, BCG Platinion, and BCG X.

Practice Area Profile

BCG’s Marketing, Sales & Pricing Practice leverages deep customer insight and a powerful arsenal of data, tools & analytics to inspire revolutionary thinking in all aspects of marketing, sales and pricing. With low risk and high returns, we help digitally transform how clients go to market and generate significant value. The foundation of our success continues to be outstanding value created for even the most leading-edge of our clients: double digit revenue growth and margin expansion. We seek to be leading-edge, and continue to invest in our programs and arsenal of tools and proprietary data. Highlights include: [1] MSP Catalyst (our flagship software platform), Pricing advantagement Centers, [2] Center for Customer Insight, Google partnership and joint Digital Academy, and Customer Analytics solutions. The MSP is at the forefront of [3] DigitalBCG, driving digital go-to-market transformation, and offering our clients leading-edge solutions on [4] Personalization, [5] Digital Marketing, [6] Next Generation Sales and Customer Journeys. We are consistently rated as having the deepest commercial [consulting] capabilities of any consulting firm. And, we have broad experience across both B2B and B2C sectors, and across the globe. References Visible links 1. https://www.bcg.com/capabilities/marketing-sales/catalyst/default.aspx 2. https://www.bcg.com/capabilities/marketing-sales/center-customer-insight/default.aspx 3. https://www.bcg.com/en-us/digital-bcg/overview.aspx 4. https://www.bcg.com/en-us/capabilities/marketing-sales/personalization.aspx 5. https://www.bcg.com/en-us/capabilities/marketing-sales/digital-marketing.aspx 6. https://www.bcg.com/en-us/capabilities/marketing-sales/next-generation-sales.aspx

What You'll Do

OUR END-TO-END CUSTOMER JOURNEYS OFFERING:

Heightened customer expectations and the speed of innovation have created a need for our clients to adapt faster than ever before. In response, many companies have started programs to transform their customer journeys, with varying levels of success.

With our E2E Customer Journey transformation offer, BCG helps our clients shift from an “inside out” to an “outside in” lens by defining, prioritizing, executing, and reorganizing work around customer journeys. The transformation is driven by agile, cross-functional journey teams in ways that optimize value, efficiency, speed, and profitability and are lucid to the customer.

Our Experts in End to End Customer Journeys provide deep expertise and insights to our clients and help bridge the gap to meet future customer demands. You will significantly contribute to the development of our digital expertise. You will work on all aspects of Digital & End to End Customer Journey topics including for example:

• Digital strategy and new business models
• End to end customer experience strategy
• E-commerce or marketplace performances
• Organization and transformation around digital and customer experience activities

You will manage or contribute to ambitious projects for major actors across industries and geographies. The majority of your time will be spent leading and developing BCG project teams, solving key sales related issues for our clients.

Collaborating on a daily basis with BCG partners and teams, you will be in contact with clients on executive level, and will combine deep expertise with superior strategic thinking and help our clients to develop tailored state of the art Digital & End to End Customer Journey approaches.

You will also dedicate time to further develop our topic knowledge, contribute to business development initiatives and keep reinforcing your expertise on several dimensions, including:

• E-commerce & marketplaces: Delivering high performances on line with the appropriate strategy, analytics, user experience actions, digital investments & technologies …
• Demand Sensing: Generating sales opportunities proactively by leveraging predictive analytics (e.g., IoT)
• Enabled Sales Force: Equipping sales force with the right digital tools to enhance their performance
• Data-driven Inside Sales: Maximizing the effectiveness of the omnichannel strategy based on data and system integration
• Customer Journey Management: design of value driven customer journeys, focusing on the sales strategy on a customer-centric sales approach

As an Expert Project Leader, you will be integrated into a BCG team and leverage your deep expertise on projects that reshape businesses. You will be given end-to-end responsibility for large and complex “modules” within a BCG project and may lead small but high-impact teams to drive results for our clients. You will work closely with clients to understand their issues, create strategies for change, and win buy-in for your recommendations, while also collaborating with colleagues on complex client issues. Your expertise will be valued by senior clients and you will help build and contribute to BCG’s intellectual capital while spending significant time supporting and executing case work.

What You'll Bring (Experience & Qualifications)

We’re looking for exceptional talent from consulting or industry to join us. You would typically have:

8 to 15 years of experience in E-commerce and/or End to End Customer Journey related activities (e.g. eCommerce and UX performance management, data-driven sales, customer success management). A past consulting experience is a plus
Strong background in product management within a large, international, multichannel eCommerce or marketplace platform, preferably in B2C
Proven track record in large scale projects management, aiming at optimizing digital journeys and transforming business models
Strong academics from a top-tier institution
Excellent verbal and written communication skills in English (French highly appreciated)

Our Expert consultants within DigitalBCG are an integral part of BCG's core consulting team; you will work side-by-side with all practice areas to create value & competitive advantage for our clients. Your team will include senior BCG leadership, teams of BCG Consultants, and both junior and senior client leaders working collaboratively to drive the transformation, and shared services/control functions. You will roll up your sleeves with clients to work through both macro and day-to-day problem solving in an agile fashion and often times, you will also work side-by-side with agile coaches in an apprenticeship model to help our clients develop their internal agile coaching workforce.

Date Posted:

07-Mar-2018

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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BCG - Boston Consulting Group

Expert Project Leader - Marketing, Sales & Pricing / End to End Customer Journey (DigitalBCG)

Who We Are

Digital BCG

Practice Area Profile

What You'll Do

What You'll Bring (Experience & Qualifications)