Expert Associate Director (Telecommunications)


Atlanta, Boston, Calgary, Chicago, Dallas, Denver, Detroit, Houston, Los Angeles, Miami, Minneapolis, Montreal, Mountain View/Silicon Valley, New Jersey, New York, Philadelphia, Washington, D.C.


North America


Big data & advanced analytics, Strategy



About Us

Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable competitive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with more than 90 offices in 50 countries. For more information, please visit

Practice Area Profile

The Technology, Media & Telecommunications (TMT) practice works with companies across the digital device, software, IT services, TV, publishing, information services, entertainment and telecom sectors to make sense of the unrelenting velocity of technological and consumer change they face. We partner with clients to transform their industries, define winning business models, shape their value proposition and go-to-market approach, enhance their operational competitiveness, and create sustained advantage.

Role Profile

BCG is expanding its North American team of telecommunications experts supporting its global telecommunications sector. The practice is currently looking for an individual at the Expert Project Leader or Expert Principal level who has significant experience in telecoms. A qualified individual will play a critical role in enriching firm expertise on this topic and in bringing this expertise to our clients. Ideal candidates will have a telco or managed services for telco background, as well as have demonstrated leadership in growing client relationships, people and knowledge development.


The face of the telco industry is rapidly changing through ongoing market consolidation, evolving business models, and technology disruption. Working exclusively in our telco sector, you will help companies grasp the strategic implications of these changes in the market environment and use them to build competitive advantage. 

In this role, you will lead and support the execution of single or simultaneous client engagements, advising as necessary on industry-specific issues and key client questions. You will direct and supervise research activities to obtain relevant data and define client needs and challenges. Working alongside BCG and client project leaders, you will contribute expertise, synthesize recommendations, challenge work in progress, and re-orient analyses as necessary. You will also drive commercial growth by supporting colleagues in their business development activities, originating leads and acting as a key topic content lead for proposals or other business development work.

You will also build telco expertise within BCG, and increase the firm’s external profile by creating new techniques and/or capturing ideas that strengthen our thought leader position, building and maintaining a content library for internal and client use, publishing and posting on the topic, and managing conference attendance, preparation, and participation.


BCG’s TMT practice is a global business unit made up of over 110 dedicated partners and 300 professionals. The practice area has seen significant growth in recent years, expanding to become our 5th largest industry practice.

As a TMT consultant, you’ll collaborate with BCG team members from many backgrounds and disciplines in a team-oriented, relationship-driven environment. Working alongside some of the world’s top minds on cases that reshape business, government and society, you will increase your understanding of complex business problems from diverse perspectives, and develop new skills. At the same time, you’ll partner with senior clients, taking on the role of trusted advisor, and work at all levels of the client organization to find and execute value creation strategies that result in meaningful, enduring impact. 

Our Expert Consulting Track (ECT)

The Expert Consulting Track (ECT) is vital to BCG’s ability to successfully meet our clients’ demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the ‘best of BCG’ to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting.

Your Qualifications

  • A minimum of 8 years of experience at a teclo/cable provider or managed service company, and management consulting experience at the manager level or above
  • Industry expertise in one or more of the following areas: B2B customer experience, large-scale IT, ordering/billing/provisioning, OTT service, networks, future telco trends, and lean operations. Experience with Agile ways of working, Artificial Intelligence, and/or Machine Learning as applied to telcos are a plus
  • Experience and interest in the digitization of telco operations, and a proven track record of successful strategy formulation and implementation
  • An emerging professional network within the telco industry, as well as a history of building client relationships within large organizations
  • Strong organizational skills and an analytic mindset. Must be able to understand and employ a variety of analytical tools to study markets and market segments, develop frameworks and hypotheses, quantify strategic options, and assess their effectiveness
  • Expert communication and interpersonal skills. Must be a team player, able to excel in a group dynamic, connect with clients and win their trust. A high comfort level with delivering formal presentations to senior management is critical to success
  • Intellectual curiosity, with desire to be a thought leader in the telco space
  • Excellent multi-tasking skills and a high capacity for strategic/end-to-end thinking. Must be able to track multiple deliverables and priorities, and seamlessly shift gears to address new developments and issues as they emerge
  • MBA attractive, but not required

Date Posted:


Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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