Experience Design - Director


New Delhi


Asia Pacific


Technology & digital


Technology industries

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.

What You'll Do

As an Experience Design Director, you will use your skills to:

  • Create unique products and culturally relevant solutions to engage users with valuable experiences.
  • Communicate and defend the design team’s vision to managing directors, product managers, venture architects, clients, and customers to test and explore venture opportunities.
  • Be hands-on in problem-solving with the Strategic Designers, Venture Architects and Product Managers.
  • Create design briefs that outline clear design intent for iterations, prioritized concepts, and timelines.
  • Foster innovation among members of the design team as well as with other cohorts.
  • Help shape the BCG design discourse, engage with the community at a local level and help designers become better practitioners through career and skill development.
  • Contribute to an award winning, talent-attracting, and productive design culture in the office, by leading through design activities and through proven and consistent management practices.
  • Evolve and guide best practices in the usage of the design patterns, frameworks, tools, and processes.
  • Support the team in a hands-on manner as they construct rapid interactive prototypes that illustrate features with micro-interactions, behaviors, and transitions as appropriate, that present a realistic feel of the intended experience.
  • Liaise with the Engineering and Go-To-Market teams during the incubation and commercialization phases as the venture matures.
  • Anticipate the needs of a highly functional teaming culture in ways that align with BCG values.

What You'll Bring (Experience & Qualifications)

  • 13-20 years experience, with a minimum of 5 years in a leadership role with direct reports.
  • A background in product prototyping and testing, future visioning and strategy development in a client facing environment.
  • Expert knowledge of research methods and frameworks, user interface standards, tools and industry guidelines.
  • The ability to reference best practices and design patterns and can solve complex problems and novel interface challenges.
  • Deep understanding of user experience design principles and best practices with the experience and judgement to question convention when appropriate.
  • Visual communication skills, using sketching and other tools to articulate thoughts about complex problems, datasets or experimentation.
  • Expert knowledge and demonstrated experience with  a broad range of tools or technologies, including Figma, Sketch, InVision, Principle, Framer, Adobe XD or similar prototyping tools and AfterEffects.
  • Expertise in prototyping and testing, future visioning and strategy development.
  • A strong portfolio of work that demonstrates strong human centres design capabilities and core craft-skills across a variety of clients and industries showing process, methodologies and success.
  • Strong experience working within Agile / SCRUM methodologies.
  • Strong experience in translating user research and usability test findings into iterative product solutions.
  • Demonstrated experience in research techniques and strategic / service design techniques.
  • Highly passionate about design balanced with pragmatic approach to dealing with clients.
  • Know-how to driver operational and client service excellence, presenting project results to C-Level.
  • Have the power of presence to network and build internal and external trusted relationships and new business development.
  • Proven practice development; building UX/design centres of excellence, hiring, mentoring and developing both individuals and teams.
  • Experience leading teams of designers embedded in multidisciplinary teams (Designers, Engineers, Product Owners, Architects) within a fast-paced environment.  
  • Able to drive a design team function end-to-end (establish design culture, develop talent, provide direction, establish sustainable pace for team’s work, ensure on—time delivery of design team’s output and projects).
  • Experience of writing white papers on your areas of expertise.
  • Excellent verbal and written communication skills in English. An excellent communicator (verbally and written) with confidence and experience in public speaking.
  • Organizational skills, self-motivation and resourcefulness coupled with a creative mind-set, presence and gravitas.
  • Outgoing, personable, sociable and easy-going.
  • Ability to work under pressure and willingness to travel to clients’ world-wide.
  • A Bachelor or Master’s degree with above average academic performance in a design related discipline such as: Interaction Design, Interface Design, Human Computer Interaction, Service Design, Design Planning, Strategy or other relevant experience. 

Date Posted:


Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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