Expert Consultant – Centre for Customer Insight
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Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.
What You'll Do
- Direct Client Engagement and Support: using a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis and together with the project team, will translate research findings into actionable business recommendations for the client
- Proposal Development Support: driving client proposals by assisting/creating materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG’s capabilities in the Consumer Insight domain
- Intellectual Capital Development: contributing to broaden and deepen the knowledge base of the firm: improving BCG’s proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. Also, working hand in hand with BCG’s Consumer Knowledge Team staff and play a pivotal role in the growth of CCI through case execution, client development, and intellectual property & product creation
- Vendor Management: advising BCG’s project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships
What You'll Bring (Experience & Qualifications)
- 3+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization)
- Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus.
- Familiarity with performing data analysis, producing quantitative modelling, and interpreting data through a business and economic lens to create commercial recommendations.
- Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company
- Operating in a research/analytics/insights role for a major custom research firm or in an analytics/research role for a major syndicated data company
- Working as a junior consultant or consumer research/insight specialist for either a multinational firm or consulting boutique
- Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyse)
- Experience with customer journey mapping (including pain point identification, slide writing and analytics), particularly as it relates to journey improvement or digitization
- Mastery of statistical analysis concepts and techniques and experience with qualitative research, understanding customer pathways, and knowledge of digital platforms is a plus
Date Posted:
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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