BCG - Boston Consulting Group
(Senior) Solution Analyst - X Delivery
Location:
Boston, Chicago
Geography:
North America
Capabilities:
Big data & advanced analytics, Technology & digital
Industries:
Technology industries
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.
What You'll Do
We are seeking exceptional candidates with experience and passion to fill a Senior Solution Analyst position within BCG X. The person in the Senior Solution Analyst role will play a critical role in delivering and supporting BCG’s client-facing end-to-end reorganization solution, OrgBuilderTM. Candidates should possess an entrepreneurial drive and have demonstrated experience in client service. The main responsibility will be working directly with case teams, for clients in a dedicated fashion, plus support strategic business initiatives, and advanced capability & functionality building for the internal team when not staffed.
BCG X is an integral part of BCG’s strategy to develop premium digital client service offerings in order to deliver superior value and sustained impact, accelerates clients’ speed to insights and define and develop custom products to deliver unique offerings and services that redefine the client experience in a rapidly evolving digital landscape. BCG X has responsibilities for full-life cycle of BCG proprietary data and software assets, from initial business case to roadmap delivery, launch, and ongoing support operations. All of BCG’s core product capabilities are housed within BCG X including product management, design, development, support and data analytics experts who work in deep collaboration with BCG practice areas, clients and consulting teams.
What You'll Bring (Experience & Qualifications)
POSITION RESPONSIBILITIES:
- Providing targeted, onsite support to case teams/clients
- Predominantly client-facing with expectation of being onsite (50-70% travel)
- Owns client delivery, drives adoption, and ensures our clients realize value from our solutions
- Acts as the main point of contact throughout the delivery program; ability to manage complex client situations and lead resolution towards mutual success and partnership
- Owns tool & data modules and works with case teams and Org Design Topic experts in delivering OrgBuilder for clients; Including presenting insights, analysis, and results to client teams along with providing client facing training as needed
- Works together with the BCG case team, BCG’s clients, and Org Design Topic experts to understand client's processes, business requirements, and delivery program specifics requirements
- Contributes to and manages the OrgBuilder deployment plan with clients, including tool configurations as well as setting and managing client expectations
- Delivers positive outcomes for client stakeholders through proactive communication, orchestration of the right internal resources, and effective management of the delivery program
- Supports workshops with clients & BCG case teams as needed during the delivery program
- Supports broader commercial agenda of the solution
- Represents OrgBuilder internally and externally including client demos, presentations at topic area meetings and similar forums, etc.
- Builds deep client relationships to support positive future commercial outcomes for our major products/solutions and the larger BCG client service business
- Build strong relationships with CT leadership in order for them to be strong advocates for OrgBuilder and create further staffing opportunities for the SA
- Provides post-case support and counsel as part of overall solution service model
- Supports business development efforts through strong awareness of client needs & demonstrated expertise in the solution
- Works closely with the Product Leadership team, topic area team and key BCG stakeholders on proposal support and associated business development activities including strategic initiatives, advanced analytics, data/ AI capability building, and thought leadership incorporation into the product
JOB REQUIREMENTS:
Education & Experience:
- Undergraduate degree in business management or STEM fields required; or advanced degree from a top tier institution preferred
- Must be proficient in handling complex datasets, building Alteryx modules and Excel dashboards (pivot tables, writing formulas, managing data sets, etc.)
- Experience in software configuration/setup/admin experience is preferred
- 0-4 years in a client service environment required
- Travel will be required (50-70%)
- Experience in OrgDesign related experience, ideally in the consulting industry is a Bonus
- Experience with Tableau is a bonus
KEY COMPETENCIES:
- Outstanding written and oral communication skills – able to adapt communication style to multiple stakeholders and cultures as part of a global team and support product communications (demo, in PowerPoint and directly in proposal pitches etc)
- Deep data analytics skills & capability with solid problem-solving approach to "connect the dots" through leveraging data analytics tools with no/minimal supervision from senior colleagues for case/client support work or for product implementation
- Deliver ad-hoc requests from case or proposal teams to leverage (benchmarking, market insights, internal/external) data/databases (with no/very limited senior guidance)
- Ability to take ownership and drive outcomes with accuracy, strong attention to detail, and deliver outstanding customer service
- Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
Boston Consulting Group ("BCG") is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG’s Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:
- Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
- Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
- Dental coverage, including up to $5,000 (USD) in orthodontia benefits
- Vision insurance with coverage for both glasses and contact lenses annually
- Reimbursement for gym memberships and other fitness activities
- Fully vested retirement contributions made annually, whether you contribute or not
- Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years
- Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
Date Posted:
13-Jun-2023
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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