Our Design teams address clients’ most critical challenges, brining design to the front line of business challenges and creating work that solves problems in novel, feasible and desirable ways.  Our strategic design team study people’s implicit attitudes, behaviours and motivations in order to create innovative and exciting end-to-end experiences at the intersection of people and technology. We bring these insights to life through conceptual design toward the development of products and services.

As a Senior Strategic Designer you will work closely with our client’s leadership teams to understand their key challenges, define design Strategies, win buy-in for your recommendations and collaborate with BCG case team members to transform client potential. As a member of the team, you will be part of a rich community driving inspiration, knowledge and guidance throughout the strategic design lifecycle. You will help design and facilitate immersion sessions with multi-disciplinary clients using divergent design thinking techniques for the conceptual development of products and services. 

You will identify insights from customer research and market analysis and bring your research to life through personas, customer journeys, insight opportunity frameworks, ecosystem maps, stories and scenarios through conceptual design work. You will work alongside peers from our product management, engineering, architecture and consulting teams to ensure that there is a shared understanding and adoption of human-centric design. You will communicate ideas using design techniques, including product concepts, service models, customer journeys, industrial designs, system maps, infographics and iteratively design, to test and refine disruptive products and services. 

As a Senior Strategic Designer, you will help to establish and introduce best practice design processes to our client’s individual product and service lifecycles. You will balance customer expectations and needs with our client’s business goals, market viability and technical feasibility. You will be working alongside product owners to follow Agile principles and methodology whilst supporting in mobilisation and co-facilitation of workshops with client and internal teams. In these workshops you will carry out carry out co-creative activities to investigate and understand customer behaviours, pain points, needs and aspirations. You will take insights from consumer research, build end to end customer journeys and create engaging strategic design solutions. 

You will help to create the Strategic vision and play a key role in prioritising roadmaps whilst communicating budget & resource needs. You will be responsible for specific parts of the project, prepare communication artefacts, manage quality and risk while maintaining client expectations and escalations. You will support the chosen validation strategies and ensure high quality levels are met whilst driving products to meet their full potential. This will result in the providing our client’s with an actionable roadmap to execute themselves or up to MVP collaboratively with BCG.

You will be a key member of the BCG Platinion team coaching other project members whilst assisting in the management of relationships with internal and external of key stakeholders. You will work closely with our Leadership team to drive these efforts along with the delivery of project goals in order to bring to the forefront the impact of digital design. Finally as a Senior Strategic Designer, you will contribute to the Chapter’s development and help to build the BCG brand as a digital leader.