BCG - Boston Consulting Group
Senior Strategic Designer - BCG X
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Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.
What You'll Do
- Develop ethnographic research and contextual design investigations to understand customer behaviors, pain points, needs, and aspirations.
- Conduct primary qualitative research that help strategically frame, validate, or challenge other forms of research.
- Analyze research results and develop actionable insights.
- Identify customers’ or users’ behavioral patterns and translate them into opportunity areas.
- Bring your research conceptually and visually to life through personas, customer journeys, insight-opportunity frameworks, system maps, stories, scenarios, infographics, and service models.
- Drive the design strategy and make sure the customer perspective is the guiding principle along the whole process.
- Conduct deep trend analysis and research interesting exemplars in a relevant market.
- Design and facilitate internal workshops (e.g. ideation sessions) and external workshops with multi-disciplinary teams and corporate partners.
- Proof presentation and storytelling skills, including board presentations.
- Converge innovative ideas to a set of digital and physical products, features, or services in collaboration with Consultants, Experience Designers, and Engineers.
- Iteratively design, qualitatively and quantitively test, and refine products and services.
- Translate your understanding of customer insights to create and impact business ideas.
What You'll Bring (Experience & Qualifications)
- (Graduate) Degree in either Design, Business, Psychology, Strategy, Marketing or a related field.
- 3-5 years in a Strategic Designer role, Service Designer role, User Experience Research role, Innovation Consultant role, or relevant professional experience.
- Business fluency and excellent written and verbal communication skills in English and German.
- Strong knowledge of research methods and frameworks, user interface standards, tools, and industry guidelines. The ability to reference best practices and design patterns, and to solve complex problems and novel interface challenges.
- Understanding of user experience design principles and best practices, with the propensity and judgment to question convention when appropriate.
- Strong slide writing skills
- Visual communication skills, using sketching and other tools to articulate thoughts about complex problems, datasets, or experimentation.
- Experience in prototyping and testing, future visioning, and strategy development.
- General understanding of business models and economics highly preferable.
- Previous experience in a client-facing consulting role is a big plus.
Date Posted:
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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