Expert Consultant, Customer Insights
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Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.
Practice Area Profile
What You'll Do
WHAT YOU'LL DO:
Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations.
- Direct Client Engagement and Support
- Proposal Development Support
- Intellectual Capital Development
- Vendor Management
Our Expert Consulting Track (ECT)
What You'll Bring (Experience & Qualifications)
- 3+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization)
- Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus.
- Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations.
- Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever)
- Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK)
- Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm
- Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses)
- Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization
- Mastery of statistical analysis concepts and techniques
- Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus
- Previous consulting experience, including slide writing and analytics
YOU'LL BE BASED IN:
US / Canada: Location is flexible to any US or Canadian city where BCG currently has an office (Boston, New York, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Miami, Austin, Houston, Dallas, Seattle, San Francisco, Los Angeles, Toronto, Montreal, Calgary).
YOU'LL BE TRAVELING:
Travel is anticipated and will vary based on specific project locations.
Date Posted:
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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