BCG - Boston Consulting Group

As a Strategic Design Lead you will work closely with our clients’ leadership teams to understand their key challenges, define design strategies, win buy-in for your recommendations and lead fellow BCG case team members to transform potential into performance. You will provide deep strategic design expertise and leadership experience in collaborative design and development. You will design and facilitate immersion sessions with multi-disciplinary clients using divergent design thinking techniques for the conceptual development of products and services. 

You will identify insights from customer research and market analysis and bring your research to life through personas, customer journeys, insight opportunity frameworks, system maps, stories and scenarios through conceptual design work. You will communicate design ideas using techniques, including product concepts, service models, customer journeys, industrial designs, ecosystem maps, infographics and iteratively design, to test and refine disruptive products and services. 

For clients seeking to undergo change transformation your will consult and advise clients on how to shift from being process led to design led, shaping and defining how design fits and operates within the new client organisation, through organising and facilitating ideation and incubation sessions to uncover creative and disruptive digital solutions.  For clients seeking to build capabilities you will lead and work alongside the client team, coaching both their design and leadership teams on how to instil and sustain design thinking for high value delivery. This is as much around the techniques for strategic design and delivery as it is around the culture and mind-set required within an organisation for those techniques to be successful.

You will lead a cross-functional team of engineers and experts in human-centered design in order to develop research and contextual design investigations to understand customer behaviours, pain points, needs, opportunities and aspirations. At times you will also work with IT Strategy Consultants, Data Scientists, Architects and deep industry subject matter experts. You will be responsible for helping these teams to flourish through thought leadership, team mentoring, knowledge sharing, giving frequent feedback and creating opportunities for team members to learn and grow. You will also personally develop and grow by being exposed to new and complex challenges daily. 

You will be given end-to- end responsibility for larger and more complex modules within the project and begin to develop specialised knowledge to help you solve our client problems. You will be operationally responsible for the team content and deliverables and in addition to these operative activities, you will take on team lead responsibilities and demonstrate intellectual leadership directing and managing diverse teams of consulting talent. You will lead your team to create the conceptual development of products and services. You will bring innovative ideas to a set of tangible/non-tangible products and services in partnership with product managers, engineers and other designers. You will ensure that new products and ventures are set up to deliver strategic value in line with the deign content. This will result in the providing our client’s with an actionable roadmap to execute themselves or up to MVP collaboratively with BCG.

In your role you will represent the interface between Platinion and Core BCG as well as being the key point of contact for client stakeholder management.  As the interface between BCG Platinion and Core BCG you will need to ensure that the BCG Platinion value proposition and ways of working are understood and implemented.

Finally as a Strategic Design Lead, you will contribute to the Chapter’s development and help to build the BCG brand as a digital leader through writing proposals, scoping projects and showcasing the value of human-centered design to clients. 

• [8+] years’ of experience in end-to-end Strategic Design including a range of Human Centred Design activities including in areas such as service design, design research (qualitative and quantitative), divergent exploration, conceptual development, or industrial design consumer psychology 

• A background in product prototyping and testing, future visioning and strategy development in a client facing environment 

• Expert knowledge of research methods and frameworks, user interface standards, tools and industry guidelines

• The ability to reference best practices and design patterns and can solve complex problems and novel interface challenges

• Deep understanding of user experience design principles and best practices with the experience and judgement to question convention when appropriate

•Visual communication skills, using sketching and other tools to articulate thoughts about complex problems, datasets or experimentation

• Expert knowledge and demonstrated experience with  a broad range of tools or technologies, including Figma, Sketch, InVision, Principle, Framer, Adobe XD or similar prototyping tools and AfterEffects 

• Expertise in prototyping and testing, future visioning and strategy development

• A strong portfolio of work that demonstrates strong human centres design capabilities and core craft-skills across a variety of clients and industries showing process, methodologies and success

• Strong experience working within Agile / SCRUM methodologies 

• Strong experience in translating user research and usability test findings into iterative product solutions

• Demonstrated experience in research techniques and strategic / service design techniques.

• Highly passionate about design balanced with pragmatic approach to dealing with clients

• Know-how to driver operational and client service excellence, presenting project results to C-Level

• Have the power of presence to network and build internal and external trusted relationships and new business development

• Proven practice development; building UX/design centres of excellence, hiring, mentoring and developing both individuals and teams

• Experience leading teams of designers embedded in multidisciplinary teams (Designers, Engineers, Product     Owners, Architects) within a fast-paced environment.  

• Able to drive a design team function end-to-end (establish design culture, develop talent, provide direction, establish sustainable pace for team’s work, ensure on—time delivery of design team’s output and projects)

• Experience of writing white papers on your areas of expertise

• Excellent verbal and written communication skills in English. An excellent communicator (verbally and written) with confidence and experience in public speaking

• Organisational skills, self-motivation and resourcefulness coupled with a creative mind-set, presence and gravitas

• Outgoing, personable, sociable and easy-going 

• Ability to work under pressure and willingness to travel to clients’ world-wide 

• A Bachelor or Master’s degree with above average academic performance in a design related discipline such   as: Interaction Design, Interface Design, Human Computer Interaction, Service Design, Design Planning, Strategy or other relevant experience.